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Trip review
Costa Rica

Em
Em
loved their trip to Costa Rica

We had a good trip and would recommend Costa Rica to friends. The local agency were generally helpful and the trip was fun with many highlights but as mentioned above there are several things that we would change if we were to do it again.
Trip Details
Traveled
As a couple
Travel dates
July 28, 2018
Trip type
Luxury

Trip customized with a local travel agent in the destination

Em
Em
August 17, 2018
Best parts:
Costa Rica is a great place to visit. The people were extremely friendly and helpful - they love their country and enjoy showing it off to tourists. We were lucky enough to see a great variety of wildlife - sloths, monkeys, crocodiles, snakes, birds etc and the weather was fine. We enjoyed a range of activities including hiking, kayaking, white water rafting, surfing, snorkelling and zip lining. The snorkelling (we booked this ourselves) in Tamarindo was a real highlight as we were fortunate to swim with turtles, rays and octopus, as was the white water rafting in Arenal. The hotel Jardin del Eden in Tamarindo was fantastic - a superb hotel.
Worst parts:
Shuttle travel data inaccurate - times on programme said approx. 4 hours and the trips were much longer 6-7 hours. The company should have stated this more accurately. In addition, we had originally asked about hiring a car for part of the holiday and were told that it was not a good idea - while there, we met lots of Brits and Europeans who had hired cars and the roads etc were fine. In retrospect, we should have kept to our original idea and hired a car for 5-6 days to drive ourselves from Tortuguero to Puerto Viejo and then onto Arenal. The night hike in Arenal was a complete waste of time and money - we got taken to a private house with a landscaped garden which we walked around with the guide and owner, we were expecting a night hike in the forest. The hotel in San Jose was not to our taste - rooms although large were basic and felt more like a hostel.
Marcos
Agency's response
Marcos
Dear Ellie, Thank you for taking your time to fill out the evaluation form and such valuable input. To our agency, our traveler's satisfaction is our number one priority, and as stated in our messa...Dear Ellie, Thank you for taking your time to fill out the evaluation form and such valuable input. To our agency, our traveler's satisfaction is our number one priority, and as stated in our messages during your stay, the travel estimation from one destination to the next one is a referral lapse, even though, we are now implementing more accurate travel times with our drivers in seek of a more accurate description and the continuous improvement of our services. It fills us with joy that you had a great time in our country and that you created some really nice memories of Costa Rica during your travel. We really hope you enjoyed our complimentary sweet apologies for the setbacks and that you enjoy very much your time back home. Best regardsSee more