“I'll start my adventure in Mexico and from there continue my journey”. That's what I said 10 years ago, but to this day I still call Mexico my home. It is a beautiful country full of diverse landscapes, rich culture, friendly people, warm climate and great food which makes it a perfect place for anyone's ideal vacation. With ten years of living and travelling experience I would love to help you p...
“I'll start my adventure in Mexico and from there continue my journey”. That's what I said 10 years ago, but to this day I still call Mexico my home. It is a beautiful country full of diverse landscapes, rich culture, friendly people, warm climate and great food which makes it a perfect place for anyone's ideal vacation. With ten years of living and travelling experience I would love to help you plan a fantastic vacation in Mexico.
As well as supporting a number of charitable organizations, our agency also focuses on small, family run local operators, guides and hotels. Enhancing the authentic experience for the client as well as supporting local communities.
Guide(s) and driver(s)
Value for money
Date added (newest to oldest)
February 25, 2019
We had a really great time,we met our driver on the second day,& from the beginning we knew we would be in safe hands. He was really helpful,courteous & considerate. A good careful driver he was always cheerful ,well dressed & despite our lack of Spanish he made every effort to understand our needs & spoke sufficient English to make himself understood.
The trip was very well organised by Ivana & we really liked most of the places we visited. All the hotels we chose were absolutely perfect for our needs, our hotel in Puebla which was outstanding in every way & highly recommended. We ate some very good food in Mexico & the whole trip exceeded our expectations.The friendliness of the Mexican people really helped us have a most enjoyable,interesting & relaxing holiday.
The very heavy traffic congestion.in Mexico City & in most of the towns we visited, the crowds & poor condition of the Chichen Itza site in comparison to the others we visited. The weather in Tulum was a little disappointing,very windy & the sea was far too rough to swim in. The seaweed problem was very much in evidence but our stretch of beach was kept in near perfect condition by a team of 6 who worked tirelessly to remove it all day,thanks to the perfect beach hotel.
We really enjoyed Oaxaca, Puebla & Mérida. The beaches in Tulum,despite the weather were very beautiful & we had lots of sunshine throughout our trip,cool in Mexico City & Oaxaca,hot in Puebla & Mérid...We really enjoyed Oaxaca, Puebla & Mérida. The beaches in Tulum,despite the weather were very beautiful & we had lots of sunshine throughout our trip,cool in Mexico City & Oaxaca,hot in Puebla & Mérida.See more
Hola Geoffrey y muy buenos dias,
Thank you so much for taking the time and giving us a detailled feedback!! We were very happy to hear that the service exceeded your expectations. We transfered it t...Hola Geoffrey y muy buenos dias,
Thank you so much for taking the time and giving us a detailled feedback!! We were very happy to hear that the service exceeded your expectations. We transfered it to your driver, who was very happy to have done this trip with you! He loved that you were open for new experiences!
Mexico City is indeed challenging and the traffic is just horrible. We absolutely agree on that. It is so big that this is unfortunately not managable. Concerning the seaweed in Tulum, this is also very sad, as the caribean coast of Mexico has suffered from that problem the entire last year. The hotels and the governement are trying very hard to solve the problem so that we can enjoy the beauty of those beaches again.
We would love to have you back in Mexico and show you more of the beautiful country. The West Coast is yet to be discovered ;-)
Thank you for choosing our local agency! We were very happy to have you!!
All the best for you two!
January 23, 2019
The ruins and the beach at Tulum
1. the food - lots of indigestion from the oil used
2. mexican hotels don't understand the concept of 'a room which is quiet at night time' - disappointed that our local travel agent didn't get this right for us
3. the location of the hotel in Mexico City was not great, and the hotel in Merida needs to improve - its breakfast was poor, its attitude was 20-years out of date. again, disappointed with our local travel agent. Anyone can chose badly over the internet, the point of using a local agent is to get better choices
Mexico City very interesting, and so were the Mayan ruins. worth going to both
Thank you very much for your feedback and the different inputs as they always help us to improve our services. We will definately take them into account for the future. I am glad that yo...Hi Michael,
Thank you very much for your feedback and the different inputs as they always help us to improve our services. We will definately take them into account for the future. I am glad that you liked Tulum and the beautiful beaches!
I must admit that I was very surprised to read your negative feedback.
During the travel preparation we have discussed the different hotel options and agreed on the hotels together. During the entire trip we have not heared anything from you so assumed that everything was according to your desires.
The food in Mexico can indeed be challenging, I agree on that. I am sorry that you has such a bad experience.
As far as hotels are concerned, we have asked our hotels for quiet rooms but as I told you before they are subject to availability. In general, Mexico is a colorful country and the people enjoy life which often leads to much noise on the streets. Merida especially is a little city where much of the activity is on the street! The hotels are colonial style hotels that have very special caracter. Sometimes it can look like dated 20 years ago, but they are all carefully selected. As I said, we have asked the hotels for quiet rooms but this can never be guaranteed. That you are disappointed with us, does hurt me a little bit as we have never heared anything from you during your trip. You recieved an emergency phone number from our company where you could have contacted us everytime. I cannot change anything that I am not aware of.
Concerning the hotel in Mexico City and its location being 'not great'. It would be great if you could explain us your concernes more into detail. As the city is very big we want to make sure to put our clients in hotels that are accessible and safe. Your hotel was in one of the safest areas and there are restaurants and bars closed by. It is a popular area! Mexico City is always and everywhere noisy! 25 Million people live in the city which of course creates noise and traffic. We cannot change anything about that.
I have done my very best to respect your budget and all wishes. January is high season which also means that it is louder than usual because the hotels are booked out! Choosing a local travel agent doesn't mean that I can offer 5 Star hotels for 3 Star prices.
I am very sorry that you feel this way and still hope that you will visit our beautiful and colorful country again some day.
I wish you all the best