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Trip review
The Philippines

SCK
SCK
was disappointed by their trip to The Philippines

The Philippines is an amazing country to travel through, especially if you like outdoor activities. The people are friendly and hospitable. And the places we visited were just stunning.
Trip Details
Traveled
Alone
Travel dates
April 6, 2019
Trip type
Luxury

Trip customized with a local travel agent in the destination

SCK
SCK
April 23, 2019
Best parts:
Logistics were very well organized. Junji is very detail oriented with regard to logistics and had thought of the little things. He was also very responsive
Worst parts:
The hotels that were recommended did not fit the brief I provided. I was very clear in our first conversation that I don't like to stay at big hotels that are isolated from their communities. However, with the exception of one hotel, all hotels booked were located far away from the centre and very large, despite there being better located, cheaper options in all except maybe one city that we visited. Further, given that I had asked for an activity based trip, it really wasn't necessary to pay so much for luxury resorts. Most days, we only slept in them.
Junji
Agency's response
Junji
Hi, Thank you for your review. We appreciate the good scores you gave, and we are very happy to read that you found the places that you visited stunning. I am very lucky to live in such a beautiful pl...Hi, Thank you for your review. We appreciate the good scores you gave, and we are very happy to read that you found the places that you visited stunning. I am very lucky to live in such a beautiful place! However, I feel it is slightly unfair that you did not take any responsibility for the hotels that you approved before paying. I talk to several customers per day. But I remember our very short conversation because you sounded very sweet and engaging . Usually, we try to take as many details as we can, so that the first itinerary we send would be near perfect. The hotels that we 'suggested' was based on your budget, availability and requests. We would have gladly changed the hotels if you asked us to, before you paid. You pointed out that we booked you in big hotels that are isolated, too luxurious or far from the city center. In Siquijor, all of the hotels are isolated from each other. it is also the cheapest hotel we work with. In El Nido, the hotel we booked you in is also the cheapest we work with. It only has 20 rooms so it is not a big hotel. Indeed it is far from the 'Center'. But I am not sure if you saw what the center was like.. Hostels, dirty beach, vendors, etc. The hotel we booked has one of the best beaches in El Nido. In all of the destinations we booked you at, we offered the best quality for your budget. So for you to say we booked you in luxury, that just means we did our job well. Also, there are no true city centers. There are just several areas. We just chose to suggest you the areas we think will offer the best overall quality. Tho I am sincerely sad that you were disappointed. We work hard on each trip and we put a lot of effort to making sure every customer has the best experience in the Philippines. And I am very sorry we were not able please you. I do hope that you took home great memories.See more