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Trip review
The Philippines

Nilangi
Nilangi
was disappointed by their trip to The Philippines

In Summary, the logistics and tours were organized very well but the accommodation was an absolute waste of money. We didn't get the support we expected from our tour agent and was left wondering why we had hired him and Evaneos in the first place.
Trip Details
Traveled
Alone
Travel dates
April 6, 2019
Trip type
Luxury

Trip customized with a local travel agent in the destination

Nilangi
Nilangi
April 24, 2019
Best parts:
The logistical & tour details were organized very well, and were implemented seamlessly. We were picked up on time, and taken on tour according to plan. Hotel C*** in Manila was absolutely spot on in terms of the brief given by us.
Worst parts:
We were booked in to hotels that were far away from the main area of the island. We specified to be booked in to small, intimate hotels but were booked into large resorts that needed a map to walk through! The most disappointing experience we had was in Cebu: Prior to arriving in Cebu, because of our consistent disappointment of having being booked into large resorts, we asked Junji if Cebu was the same. We were told that it is so because there are no good hotels near the city and we definitely couldn't be booked into any regular hotels so late in the game. After arriving in Marigabo Blue Water, we were horrified that it was one hour away from the city, there were children running all over the place, it was noisy, and was definitely not a place to relax in. It was more disappointing to know that we found an alternative hotel in Cebu city within 15 minutes of searching, which was closer to Kawasan falls (the reason we were in Cebu), less expensive, and small & intimate. We checked into this hotel on our own account and was the best accommodation we had during the entire trip!
Junji
Agency's response
Junji
Hi, Thank you and your sister for your feedback from your trip. Our clients satisfaction is very important to us which is why we worked very hard to deliver the best we could. We were very disappoin...Hi, Thank you and your sister for your feedback from your trip. Our clients satisfaction is very important to us which is why we worked very hard to deliver the best we could. We were very disappointed at ourselves for not being able to find a way to please you. I have taken the time to provide an explanation to your sister in her review below and directly by email which I hope will help explain why I chose those particular hotels for you. Although, I am happy to know that everything was okay with Hotel C****. Again, I'm sorry to know that you were not satisfied with your hotels, and thank you for your positive notes on our organisation of the rest of your trip. We will keep your feedback in mind for future travellers. I sincerely hope you took home some good memories.See more